Our Commitment

At ScholarDesks, we are committed to delivering high-quality academic writing assistance that meets your expectations. We understand that circumstances may change, and we strive to provide a fair and transparent refund process.

Eligibility for Refunds

1. Full Refunds

You are eligible for a full refund in the following situations:

• Order Cancellation Before Assignment: If you cancel your order before a writer has been assigned to work on it
• Payment Processing Errors: If you were accidentally charged multiple times for the same order
• Technical Issues: If a technical error on our part prevented order processing
• Service Unavailable: If we cannot complete your order due to lack of available writers for your specific topic

2. Partial Refunds

Partial refunds may be issued in the following cases:

• Work in Progress Cancellation: If you cancel after a writer has started but before completion, you will be refunded based on the percentage of work not yet completed
• Late Delivery: If we miss your deadline due to our error (excluding delays caused by unclear instructions or late file uploads from you)
• Partial Delivery: If the delivered work is significantly below the ordered page count or word count

3. Revision-First Policy

For quality concerns, we follow a revision-first approach:

• If the delivered work does not meet your original requirements, you must first request revisions
• We offer free revisions within 14 days of delivery
• If after reasonable revisions the work still does not meet agreed specifications, a refund may be considered
• Refund requests based on quality must clearly explain how the work fails to meet the original order instructions

Non-Refundable Situations

Refunds will generally NOT be provided when:

• You change your mind after work has been completed
• The work meets the original order requirements but you no longer need it
• You provided unclear, incomplete, or changed instructions after order placement
• You failed to upload necessary materials on time
• You have already used or submitted the work
• You request a refund after the 14-day revision period has passed
• You violated our Terms of Service

Refund Process

How to Request a Refund

1. Contact our support team at [email protected]
2. Include your order number and detailed explanation of the issue
3. For quality concerns, specify exactly how the work does not meet requirements
4. Allow us 3-5 business days to review your request

Refund Review Process

When you request a refund:

• Our quality assurance team will review your order and the delivered work
• We may contact the writer for clarification
• We will compare the delivered work against your original instructions
• You will receive a written decision within 5 business days

Refund Methods and Timing

• Method: Refunds are processed to the original payment method used for the order
• Processing Time: Once approved, refunds are typically processed within 5-10 business days
• Payment Provider Delays: The time for funds to appear in your account may vary depending on your bank or payment provider (typically 5-10 additional business days)

Store Credit Option

In some cases, you may choose to receive store credit instead of a cash refund:

• Store credit is available immediately upon approval
• Credit can be used for any future orders
• Credit never expires
• You may receive a bonus credit amount for choosing this option

Special Circumstances

Duplicate Orders

If you accidentally placed the same order twice, contact us immediately. We will cancel and fully refund the duplicate order if work has not yet begun.

Incorrect Orders

If you accidentally selected the wrong service type, deadline, or page count, contact us as soon as possible. We can often modify the order without cancellation if the writer has not yet started.

Technical Failures

If technical issues prevent you from downloading your completed work, contact our support team. We will ensure you receive your files or provide a refund if delivery is impossible.

Dispute Resolution

If you disagree with our refund decision:

1. Request a secondary review by a senior manager
2. Provide any additional evidence or clarification
3. We aim to resolve all disputes within 10 business days

We are committed to fair treatment and will work with you to find a satisfactory resolution.

Contact Us

For refund requests or questions about this policy:

• Email: [email protected]
• Include "Refund Request" and your order number in the subject line
• Our support team typically responds within 24 hours

Policy Updates

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. The policy in effect at the time of your order applies to that order.